Support
We typically respond within three business days.Video won't play
Some videos are restricted to the YouTube app. If a video fails to load, try turning off Privacy Protection in Settings — this disables fingerprint spoofing and tracker blocking, which could potentially interfere with certain embedded players.
Search limit reached
The free tier allows 5 searches per day. This is because YouTube API keys have a specific daily allotment and each search request uses up a portion of that allotment. The limit resets at midnight in your local time zone. To remove the limit, upgrade to Cloaki Premium from the paywall screen or from Settings.
Restore a purchase
If you reinstalled the app or switched devices, tap Restore Purchases on the paywall screen. Make sure you're signed in to the same Apple ID used for the original purchase.
Subscriptions and billing
Subscriptions are managed entirely by Apple. To cancel or view your subscription, go to Settings → [your name] → Subscriptions on your iPhone or iPad.
Privacy questions
See the Privacy Policy for a full explanation of how Cloaki handles your data. The short version: everything stays on your device, nothing is linked to your identity.